The first few months of a new hire’s employment are crucial in determining whether or not they are going to succeed. In fact, up to 20 percent of all new hires resign within the first 45 days. This is an enormous loss for the business given the time and money spent to recruit that person in the first place.Making sure new employees have all the necessary tools and training they need to be effective in their roles is imperative. If you don’t already have a formal 30-60-90 day onboarding plan in place, it’s time to fix that. Not only are properly onboarded employees 50 percent more productive, but they’re also 58 percent more likely to be with the organization after three years. Because the first few months on the job are usually very hectic for new hires, the 90-day mark is a great time for managers to check in to see how they’re acclimating. You might be surprised how much you can learn about new employees, your managerial style, and your company just by asking a few simple questions. Below are three questions that are guaranteed to provide a lot of valuable feedback on how happy, comfortable, and engaged your new hire is:
“Tell me about your best day and your worst day.”
This is a great icebreaker question that can reveal a lot about the type of work a new hire enjoys doing, how much passion he/she has for the job, and how he/she might deal with change or adversity. It also gives you greater insight into what a typical day is like for this person, as well as the impact of his/her responsibilities on customers and driving opportunities for the practice. New hires may have trouble articulating specific likes and dislikes since, as previously noted, the first three months can be a bit of a blur.
Challenge them to provide at least one example of something that has and hasn’t gone well. There could be instances where they remember feeling elated about a specific task and/or deflated about a decision they made. Chances are your new hire has already faced at least a few challenges. It could be anything from not knowing where to find a particular item to not seeing eye-to-eye with a strong personality in the office. However big or small, this is your chance to uncover and address any concerns or issues that could negatively affect your new hire’s performance and contentment. The sooner, the better.
“What would you do differently?”
Three months is just enough time for a new employee to get a firm grasp on how the business operates and what’s expected of them but not long enough for them to get stuck in a rut. That’s why it’s the perfect time to solicit their honest opinions and suggestions. They may point out inefficiencies you weren’t aware of. They may have an eye-opening recommendation that could improve your current processes while also cutting costs. Keep an open mind and remember that you hired this person for a reason. Really listen to what they have to say, take notes, and make sure they feel heard. Empowering your new employees to speak up and openly contribute ideas helps you build trust with them. You’re also planting the seeds of their professional development by encouraging them to think like a leader and continuously seek out possible areas for improvement.
“How can I help you succeed?”
This is an excellent question to ask new hires for several different reasons. First, it’s a less daunting way to essentially ask “How can I be a better manager for you?” It’s important to let your staff know that you are open to discussing your own performance to ensure you’re creating the best possible work environment for them. Second, you’ll likely find out if the employee has everything he/she needs to be productive and if there’s anything he/she is still unclear on. Perhaps this person would benefit from having access to a particular program or there’s an inexpensive tool that would help him/her get work done faster. It could be an easy fix but the only way to know is to ask. Lastly, asking this question will give you an idea of where some additional training might be needed for your new employees to strengthen their skills and become the best versions of themselves.
The ultimate goal of the 90-day review/check-in with your new employees is to set them up for long-term success. So, soliciting their feedback isn’t enough—you need to follow up! Acknowledging then acting on some of the discussion points will show the employee that you truly care about his/her feelings, well-being, input, and professional development. As a leader, you need to build a foundation of trust and respect before your business and employees can grow together.For help with hiring and onboarding new employees, turn to our experienced team of human resources and recruiting professionals. Learn more about our industry-leading HR & Recruiting Solutions!
About the Author
Jason DiOttavio joined ConsultYHN as a Corporate Recruiter in 2011. Previously, he worked as an agency recruiter for a staffing firm specializing in IT/Administrative roles including such large companies as Dietz & Watson. When not working, Jason enjoys spending time with his wife and two young daughters. He’s also obsessed with cooking shows and finding new ice cream and donut shops.