Five Simple Ways to Create a Five-Star Patient Experience
Think about the last time you received top-notch customer service. Did your doctor call to check up on you the day after a procedure? Did a restaurant give you extra sauces and napkins with your delivery? Did your accountant send a handwritten note on your birthday?...
Opportunity Mindset: Why It Matters and How to Adopt it in Your Practice
What is an opportunity mindset? I know what you might be thinking: “Uh oh—must be another one of those Consult buzzwords!” But, at least it’s not another acronym, right? All jokes aside, opportunity mindset is essentially a way of thinking and doing—an intentional,...
Seven Reasons to Call Your Patients
Telemarketing can be an unsettling word for some. It evokes the days of yesteryear when family dinners were interrupted by phone calls and last names were mispronounced beyond recognition. Forget what you thought you knew about telemarketing. In fact, forget the word...
Three Easy-to-Keep Resolutions for a Clean Database in 2021
How confident are you that your database is clean? Can you make accurate assessments about your business’s health with the data it contains? If you’re not sure, don’t worry—you’re not alone - not everyone enjoys data crunching, plus, Consult YHN has your back! The...
Beyond the Resume: Finding the Right Candidate for Your Practice
There is more to recruiting than combing through a stack of resumes. Anyone can look good on paper. There are countless websites and resources devoted to helping job seekers paint their best selves on paper. It’s also easy to embellish or, even, lie on a resume....
Top 5 Reasons a Business Plan is Key to Your Success in 2021
Exactly one year ago, my uncle decided to set out for an adventure of a lifetime. He rode his bicycle across the country from Astoria, Oregon to Astoria in Queens, New York. He took his time to research his route, his stops, the equipment he needed, and the different...