2020 Year-in-Review
As we embark on a new year, let’s take a moment to appreciate the past one—2020 was a wild ride! Together, we succeeded. We led our members through the pandemic. We leaned on and learned from one another – navigating all roadblocks while preparing to thrive in 2021...
Why Externships Are a Win-Win for Students and Practices
Fourth-year externships are an integral part of any Doctor of Audiology (Au.D.) program at an accredited university. But that doesn’t mean that externship programs only favor students. In this post, I’ll explain how the externship system is a win-win for both...
Candidate Care: Why It Matters and Five Tips to Improve It
One thing we know about today’s candidate market is that it will be more competitive tomorrow. And, as hiring becomes more aggressive, a skills shortage is soon to follow. Don’t let the record high unemployment rate fool you—the healthcare job market is just as...
Patient Recall: The Key to a Successful Comeback Plan
During the COVID-19 shutdowns this spring, many practices struggled with finding the right way to communicate with patients. Overwhelmingly, practices that followed a plan and stayed connected to their database and/or used a service like Your Patient Contact Center...
Five Simple Ways to Create a Five-Star Patient Experience
Think about the last time you received top-notch customer service. Did your doctor call to check up on you the day after a procedure? Did a restaurant give you extra sauces and napkins with your delivery? Did your accountant send a handwritten note on your birthday?...
Opportunity Mindset: Why It Matters and How to Adopt it in Your Practice
What is an opportunity mindset? I know what you might be thinking: “Uh oh—must be another one of those Consult buzzwords!” But, at least it’s not another acronym, right? All jokes aside, opportunity mindset is essentially a way of thinking and doing—an intentional,...